Crisis Management and Response


Crisis Management and Response includes preventive assessments and planning as well as post-event assistance and follow-on planning. Crisis Management typically applies to extortion, product tampering & contamination, and kidnap for ransom (K&R). 

IRI specialists assist with planning, training, and table-top exercises to prepare management to respond quickly to both foreseen and unforeseen events.  IRI experts also may work in conjunction with public relations specialists who may be assisting with media response.

Many food, beverage, pharmaceutical, and other consumer products companies may experience product faults—whether intentional, negligent, accidental, or as the result of a hoax—thereby giving rise to possible recalls and follow-on investigations.

Product Tampering

Product tampering has become very problematic.  Large consumer products companies might experience threats on a weekly basis, and many such threats are spawned by extortion.  IRI often is brought in to assist with investigations with respect to perpetrators and/or claimants, and advise management sometimes in concert with public relations crisis management consultants especially when incidents evolve with media attention.

Such a product-related event may need assessment to determine the cause (i.e. intentional, accidental, negligence, sabotage, work-place violence oriented).  Such cases often involve law enforcement, yet IRI may be called to assist with procedures that may be required including product recalls, plant closings, vendor relations, consumer relations, and the like.  Management may need to coordinate crisis management planning either in the aftermath of an incident or in anticipation of inevitable events.  

Kidnap for Ransom

The kidnap for ransom (K&R) “industry” has expanded considerably in many emerging economy countries, worldwide.  Kidnap victims are held for ransom, typically for sums ranging upwards of $1 million and more.  As with product-related extortion, K&R may be insurable, and many large multinational corporations obtain policies from a variety of underwriters.

In many cases, insurance underwriters have relationships with security consultants including IRI who provide exclusive response actions upon incidents for their respective insured clients.  Many companies are self-insured, and they draw upon security consultant resources on a direct-pay basis.

Alert Command System™

Product tampering, workplace violence, atmospheric contamination—enterprise threatening incidents that demand the very best management practices and the tools to best manage and control them.

IRI Alert Command System™ —a superior incident command tool for better information management allowing corporate management and law enforcement to make informed decisions more quickly.

Multiple incident coordination—threats of escalating events, in multiple locations—The Alert Command System centralizes incident reporting, tracking, and handling—minimizing confusion, allowing management better control to optimize response actions.

The Alert Command System dovetails with business interruption, disaster recovery, and business continuity plans—it affords the most effective and efficient incident communications medium available reducing the potential for further harmful consequences to employees, customers, shareholders, and the public.

IRI Alert Command System™
Incident Management System

The Alert Command System is an internet-accessed security-safety incident reporting, tracking, task-launching, communications, and management control medium.

Customizable to fit the client’s profile, the Alert Command System may be either stand-alone or integrated with other corporate IT reporting systems.  It allows secure point-of-entry via any internet connection, worldwide.  The system utilizes straightforward intuitive menus and fill-ins with prompts—with minimal user training.  

Key Advantages

The Alert Command System utilizes client company’s policies and procedures.  From the first moment of incident entry, the system recognizes predetermined communications protocols as it launches workflows communicating with appropriate responders, including law enforcement as necessary, via multiple prescribed “messaging” means.  Responders have the ability to see the workflow in progress; all workflow is addressed and routed to responders as needed.

With many types of incidents, “time is of the essence.”  The Alert Command System launches appropriate workflow instantly, reducing unnecessary delays, redundancy, and misinformation, while improving coordination especially when multiple events are recognized.

The Alert Command System reduces costs and improves efficiencies associated with incident management. 

  • The system documents corporate actions, automatically generating reports required by regulators. 
  • The system archives, categorizes and indexes incidents for future reference, including for compliance as well as for benchmarking analysis. 
  • Such a best-practices system helps to thwart undue litigation and mitigates rising insurance costs.
  • And, importantly, the system helps to minimize adverse financial, shareholder, and reputational impacts that often follow material events.



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