Crisis Management and Response
The ALERT COMMAND SYSTEM™
Crisis Management and Response includes preventive assessments and
planning as well as post-event assistance and follow-on planning.
Crisis Management typically applies to extortion, product tampering & contamination,
and kidnap for ransom (K&R).
IRI specialists assist with planning, training, and table-top exercises
to prepare management to respond quickly to both foreseen and unforeseen
events. IRI experts also may work in conjunction with public relations
specialists who may be assisting with media response.
Many food, beverage, pharmaceutical, and other consumer products
companies may experience product faults—whether intentional, negligent,
accidental, or as the result of a hoax—thereby giving rise to possible
recalls and follow-on investigations.
Product tampering has become very problematic. Large consumer products
companies might experience threats on a weekly basis, and many such
threats are spawned by extortion. IRI often is brought in to assist
with investigations with respect to perpetrators and/or claimants,
and advise management sometimes in concert with public relations
crisis management consultants especially when incidents evolve with
Such a product-related event may need assessment to determine the
cause (i.e. intentional, accidental, negligence, sabotage, work-place
violence oriented). Such cases often involve law enforcement, yet
IRI may be called to assist with procedures that may be required
including product recalls, plant closings, vendor relations, consumer
relations, and the like. Management may need to coordinate crisis
management planning either in the aftermath of an incident or in
anticipation of inevitable events.
Kidnap for Ransom
The kidnap for ransom (K&R) “industry” has expanded considerably
in many emerging economy countries, worldwide. Kidnap victims are
held for ransom, typically for sums ranging upwards of $1 million
and more. As with product-related extortion, K&R may be insurable,
and many large multinational corporations obtain policies from a
variety of underwriters.
In many cases, insurance underwriters have relationships with security
consultants including IRI who provide exclusive
response actions upon incidents for their respective insured clients. Many
companies are self-insured, and they draw upon security consultant
resources on a direct-pay basis.
Alert Command System™
Product tampering, workplace violence, atmospheric contamination—enterprise
threatening incidents that demand the very best management practices
and the tools to best manage and control them.
IRI Alert Command System™ —a superior incident command tool for
better information management allowing corporate management and law
informed decisions more quickly.
Multiple incident coordination—threats of escalating events, in
multiple locations—The Alert Command
incident reporting, tracking, and handling—minimizing confusion,
allowing management better control to optimize response actions.
The Alert Command System dovetails with business interruption, disaster
recovery, and business continuity plans—it affords the most effective
and efficient incident communications medium available reducing the
further harmful consequences to employees, customers, shareholders,
and the public.
Incident Management System
The Alert Command System is an internet-accessed security-safety
incident reporting, tracking, task-launching,
communications, and management control medium.
Customizable to fit the client’s profile, the Alert
Command System may be either stand-alone
or integrated with other corporate IT reporting
allows secure point-of-entry via any internet connection, worldwide. The
system utilizes straightforward intuitive menus and fill-ins with
prompts—with minimal user training.
The Alert Command System utilizes client company’s policies
and procedures. From
the first moment of incident entry, the system recognizes predetermined
communications protocols as it launches workflows communicating with
appropriate responders, including law enforcement as necessary, via
multiple prescribed “messaging” means. Responders have the ability
to see the workflow in progress; all workflow is addressed and routed
to responders as needed.
With many types of incidents, “time is of the essence.” The Alert
Command System launches appropriate workflow instantly,
reducing unnecessary delays,
and misinformation, while improving coordination especially when
multiple events are recognized.
The Alert Command System reduces costs and improves efficiencies
associated with incident management.
- The system documents corporate actions, automatically generating
reports required by regulators.
- The system archives, categorizes and indexes incidents for future
reference, including for compliance as well as for benchmarking
- Such a best-practices system helps to thwart undue litigation
and mitigates rising insurance costs.
- And, importantly, the system helps to minimize adverse financial,
shareholder, and reputational impacts that often follow material